Shipping Policy
Thank you for choosing pepyss! We offer international shipping to most countries around the world, ensuring your premium women’s swimwear is delivered to your doorstep in a timely and secure manner. Please read the following information to understand our shipping process, timelines, and costs.
Shipping Destinations
We ship to all major countries and regions, including (but not limited to) the United States, Canada, the United Kingdom, Australia, European Union countries, and Southeast Asian countries. If you are unsure whether we ship to your location, please contact our customer service team at support@pepyss.com for confirmation.
Shipping Methods and Timelines
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Shipping Method
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Processing Time
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Delivery Time
|
Tracking Available
|
|---|---|---|---|
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Standard Shipping
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1-3 business days (order processing)
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7-15 business days (varies by destination)
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Yes
|
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Express Shipping (DHL/FedEx)
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1-2 business days (order processing)
|
3-7 business days (varies by destination)
|
Yes
|
Note: Processing time is the time it takes to prepare your order for shipping. Delivery time is the time it takes for the package to reach you after it has been shipped. Delivery times may be delayed due to customs clearance, public holidays, or unforeseen circumstances (e.g., weather, logistics disruptions).
Shipping Costs
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Standard Shipping: Costs vary based on your shipping destination and the total weight of your order. You can view the exact shipping cost at checkout, before completing your purchase.
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Express Shipping: Costs are higher than standard shipping and vary based on destination and order weight. Exact costs are available at checkout.
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Free Shipping: We offer free standard shipping on orders over [USD 50 / EUR 45 / GBP 38 / AUD 75] (varies by region). Free shipping is automatically applied at checkout when your order meets the minimum amount.
Customs and Duties
As a cross-border e-commerce brand, your order may be subject to customs duties, taxes, or other fees imposed by your country’s customs authorities. These fees are the responsibility of the customer and are not included in the product price or shipping cost. pepyss is not responsible for paying these customs fees, and we cannot predict the exact amount (as it varies by country and order value).
Customs clearance times vary by country and may cause delays in delivery. It is your responsibility to familiarize yourself with your country’s customs regulations and fees before placing an order. If you refuse to pay the customs fees, the package may be returned to us, and you will be responsible for all return shipping costs and any additional fees incurred. We will not issue a refund until we receive the returned package and verify its condition.
Order Tracking
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your pepyss account on our independent website and navigating to the “Order History” section.
Shipping Issues
If your package is lost, damaged, or delayed beyond the estimated delivery time, please contact our customer service team at support@pepyss.com with your order number and tracking number. We will investigate the issue with the shipping carrier and assist you in resolving it as quickly as possible. Please note that we cannot be held responsible for delays caused by customs, natural disasters, or other unforeseen events.
