Contact Us
At pepyss, we value your feedback and are here to assist you with any questions, concerns, or requests you may have. Whether you need help with your order, have questions about our products, want to inquire about returns or shipping, or are interested in wholesale opportunities, our customer service team is ready to help you.
Contact Information
-
Email: support@pepyss.com (our primary contact method)
-
WhatsApp: +[Your WhatsApp Number] (available 9:00 AM - 6:00 PM GMT+8)
-
Facebook Messenger: @pepyss.official (response within 24 hours)
Customer Service Hours
Our customer service team is available Monday to Friday, 9:00 AM - 6:00 PM GMT+8. We strive to respond to all inquiries within 24-48 business hours. For urgent matters (e.g., lost packages, order errors), please mark your email as “Urgent” in the subject line, and we will prioritize your request.
Frequently Asked Questions (FAQs)
Before contacting us, you may want to check our FAQs section on our website, where we answer common questions about sizing, materials, returns, shipping, and more. This is a quick way to get the information you need without waiting for a response.
Feedback and Suggestions
We love hearing from our customers! If you have any feedback, suggestions, or ideas on how we can improve our products or services, please send us an email at feedback@pepyss.com. Your input helps us grow and provide a better shopping experience for all our customers.
For wholesale inquiries, please refer to the “Wholesale” section below or contact our wholesale team directly at wholesale@pepyss.com.
